Microsoft saved over $500 million last year in its call centers alone as it moves to implement artificial intelligence (AI) in its customer interactions, Bloomberg News reported on Wednesday.

Microsoft's strategic layoffs, impacting over 15,000 employees, signal a shift towards AI-driven efficiency in sales and ...

According to a recent report by Bloomberg, Microsoft says AI is helping cut costs in a big way, especially in customer service. During a presentation this week, chief commercial officer Judson Althoff ...

Microsoft’s chief commercial officer Judson Althoff noted AI has been so useful that Microsoft was able to save more than ...

Microsoft unveiled a new initiative Wednesday that's intended to bring artificial intelligence skills to millions of people ...

After Microsoft announced last week it would cut 9,000 workers, its second major layoffs this year, it told its remaining ...

When AI eliminates thousands of jobs, you probably shouldn't advise your former employees to use it for post-layoff help.

Phil Spencer is just a guy in a Battletoads shirt trying to answer the question, "How does this industry get back to growth?” ...

Microsoft is excited to introduce two, first-of-their-kind reasoning agents in Microsoft 365 Copilot: Researcher and Analyst. Learn more.

Less than two years ago, and even now, one would be forgiven for assuming that blue-collar and low-skill work would be first ...

An executive producer at Xbox Game Studios Publishing, which is owned by Microsoft, has sparked major backlash after sharing ...

Microsoft expanded a long run of layoffs by announcing a workforce reduction of up to 4 percent, or about 9,100.