Microsoft saved over $500 million last year in its call centers alone as it moves to implement artificial intelligence (AI) in its customer interactions, Bloomberg News reported on Wednesday.

Microsoft President Brad Smith says recent layoffs were not directly tied to the burgeoning investment in artificial intelligence.

Microsoft's strategic layoffs, impacting over 15,000 employees, signal a shift towards AI-driven efficiency in sales and ...

AI at Microsoft saves $500M in call centers, boosting efficiency and customer satisfaction. Discover how AI is transforming ...

After cutting over 15,000 jobs this year, Microsoft is now urging its remaining workforce to sharpen their AI capabilities.

Over 15,000 jobs were eliminated in major rounds of Microsoft layoffs in 2025, including cutting 9,000 positions in the ...

Microsoft has laid off over 15,000 employees across multiple divisions in 2025 and is now urging its remaining workforce to ...

Microsoft is changing fast in 2025. The company has let go of more than 15,000 employees this year and is now asking the ...

Microsoft is urging its remaining workforce to enhance their AI skills after significant layoffs impacting over 15,000 ...

The optics of Microsoft’s recent moves couldn’t be any worse, as it lays off chunks of the workforce whilst filing for visa requests.

Microsoft says AI saved over $500M in customer support, just days after 9,000 job cuts. The timing drew criticism, even as the company invests $80B into its growing AI ambitions.

AI is being used across most business functions, but one of its most effective use-cases appears to be in automating customer ...