Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

NEW YORK, Dec. 01, 2025 (GLOBE NEWSWIRE) -- Ramsey Theory Group (RTG), a research-driven firm specializing in cybersecurity, applied mathematics, software engineering, and artificial intelligence, ...

The Department of Operational Support would like to receive your feedback on the cafe and catering services being offered at United Nations Headquarters. Please note that five café locations are ...

When it comes to customer feedback the automotive industry has largely stayed traditional, relying on customer feedback surveys and responses. However, as AI applications grow, Volkswagen Group UK is ...

NEW YORK (PIX11) — Got thoughts to share with the MTA? Now’s the time to do so. The transit agency has launched its bi-annual fall 2025 “Customer Count Survey” for riders of the subway, buses, LIRR, ...

Oct 6 (Reuters) - AI-powered customer survey software maker Qualtrics has agreed to buy healthcare market research company Press Ganey Forsta in a $6.75 billion deal, both companies said on Monday.

Cincinnati/Northern Kentucky International Airport barely ranked above average by J.D. Power in the research firm's annual survey of traveler satisfaction for medium-sized airports. The airport ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

Minneapolis-St. Paul International Airport has again placed first in the J.D. Power North America Airport Satisfaction Study. This marks the second straight year customers and travelers have ranked ...

We always knew that consumers preferred Windows PCs over Macs, but the numbers now back it up. HP topped Apple as the most preferred PC maker in the 2025 iteration of the American Customer ...