Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Every year, companies lose staggering amounts of money to breakdowns in the B2B buying journey.

MINNEAPOLIS, Dec. 10, 2025 /PRNewswire/ -- Saltbox Mgmt today announced expanded capabilities to support Salesforce's new interoperability between Agentforce Revenue Management (ARM, formerly Revenue ...

Costco Wholesale said Thursday that it has nominated Gina Raimondo, who served as commerce secretary under President Joe Biden, to its board of directors. Raimondo led the Commerce Department, which ...

Hot on the heels of Nintendo's handheld success with Switch 2, Sony is ramping up the capabilities of its own PlayStation Portal device with the ability to stream thousands of games without being ...

Customer relationship management (CRM) software is designed to help businesses capture leads, communicate with customers and grow revenue. While some CRM platforms offer comprehensive solutions for ...

The Neato cloud server needed to keep the shuttered company’s robot vacuum cleaners running is being closed down three years earlier than promised, turning the smart devices into dumb ones. The parent ...

Salesforce (NYSE:CRM) and OpenAI (OPENAI) are expanding their partnership by providing new employee and consumer experiences powered by Salesforce's Agentforce 360 and OpenAI frontier models. This ...

Oct 14 (Reuters) - Salesforce (CRM.N), opens new tab expanded partnerships with OpenAI and Anthropic to integrate their frontier AI models into its Agentforce 360 platform, aiming to deliver ...

The shopping landscape stands at a profound inflection point. According to research by Salesforce, 48% of shoppers who already use AI for shopping are open to having an AI agent make a purchase for ...

For many enterprise brands, Salesforce Commerce Cloud (SFCC) is less a growth engine and more a cost center. We’re not telling the story—the numbers are: four months to implement, 16 months to see ROI ...

Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount. Benioff revealed the ...

Alibaba CEO Eddie Wu has big ambitions for the firm in two areas - AI and consumption. Here's how it's going to work... A decidedly mixed outlook for Alibaba as its cloud business outperforms, but its ...