Scaling a services business involves more than increasing client volume. It requires building a stable operational base, ...

It's hard to find a good job in economies that are growing. There are jobs out there, but it can be hard to know where to ...

The co-founder and CEO speaks about navigating controversies, the unique consumption patterns of India and unlocking deeper ...

Overview:  Generative AI helps SMEs boost productivity by automating routine tasks and enhancing decision-making.Demand for ...

Sanjib Sahoo, Ingram Micro’s president of global platforms, said IDA acts as an intelligent operating system by automating ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

NTT and NTT DOCOMO developed a model that uses behaviour patterns to predict intent and sharpen customer insight.

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.

The end of 2024 saw Microsoft Teams surpass 320 million global users, with more than one million organisations actively using ...

Inside the HVAC industry’s most pressing dilemmas: rising refrigerant prices, sales ethics, and the power of mentorship.