The company is making the case that a service-first platform can own voice natively and do so in a way that is more ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has been recognized as a MetriStar Top Provider in Metrigy’s 2024 Contact Center-as-a-Service (CCaaS) Platforms report out ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced that its flagship CCaaS product, RingCX™, has earned Metrigy’s 2026 MetriStar Top Provider Award ...

(MENAFN- EIN Presswire) EINPresswire/ -- The contact center as a service (CCaaS) market is dominated by a mix of global cloud service providers and specialized customer experience and contact center ...

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Acepeak today announced its official participation as a Gold Sponsor at ITW 2026, one of the global telecom industry's most influential connectivity events. The sponsorship highlights Acepeak's ...

Vonage recognized for the fourth time for its Ability to Execute and Completeness of Vision; one of only two vendors included in all three Cloud Communications Gartner Magic Quadrant ReportsHOLMDEL, N ...

Exotel announces strategic leadership changes including the promotion of Udit Agarwal to Global Partnerships & Marketing Head ...

The startup is building physics-based voice authentication and deepfake detection tech to run on-device without GPUs or cloud ...

The weekend forecast moved all of the field events in the Chautauqua-Cattaraugus Athletic Association Championships to Friday ...

In 2026, contact centre leaders are being pulled in two directions at once. Executives are demanding AI‑driven efficiencies, while customers expect more human, empathetic support than ever.

The Hospital District of Helsinki and Uusimaa (HUS) has selected LeadDesk Plc as the supplier of its customer service and contact center system following a public procurement process. Based on ...