When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

Customer service is slowly moving toward a more self-service model, and organizations need to consider how that model will fit in their current customer service strategy. Zendesk, a provider of cloud ...

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

I recently had the chance with Mikkel Svane – founder, chairman and CEO of Zendesk – to discuss customer service, entrepreneurship, company culture and customer support, on the occasion of the ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

Today, the Zendesk Foundation's Tech for Good program announced the winners of its fourth annual Global Impact Awards. These ...

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Zendesk, the customer service solution provider, is announcing a five-year strategic collaboration agreement (SCA) with AWS, designed to drive tailored, intelligent, and scalable customer experiences ...

Customer support startup Zendesk going after enterprise clients with the launch of a new solution that is tailored to large organizations. Launched in 2008, Zendesk offers a web-based, SaaS-delivered ...

Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price.

Zendesk is expanding its customer service and ticketing platform to the mobile space, which should help businesses and their customers cover considerably more ground. The software provider touts that ...

Very few companies have seen the kind of success that turns their name into a verb. Very few companies have seen the kind of success that turns their name into a verb. There’s Google, of course, and ...