Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

Aaron Magness has worked in Business Development in retail for 10 years. His career has taken him through sales, operations and all the grunt work it takes to make his team successful. He joined ...

RNKD, the customer rewards app and brainchild of Zappos founder Nick Swinmurn, is today arriving on Android. With the new mobile application, users can snap photos of the clothes and accessories they ...

In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

Shortly after starting with Zappos in November, Chief Financial Officer Anne Mehlman went through the traditional hiring process for all the online shoe seller’s employees — she worked in the ...

The Las Vegas-based online clothing and shoe retailer, which Amazon purchased in 2009 for $1.2 billion, confirmed to the Las Vegas Review-Journal on August 24 that its firebrand CEO of two decades ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon.com said it has agreed to acquire shoe retailer Zappos.com in a ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Facebook Messenger, Amazon Echo’s Alexa, Apple’s Siri, and ...

PORTLAND, Ore. (AP) — Online shoe seller Zappos.com says a hacker may have accessed the personal information of up to 24 million customers. Customers' credit card and payment information was not ...

SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon. If we're serious ...