Enterprise-software giant Oracle has embedded social-networking functions into its latest CRM offerings, allowing the applications to emulate social-networking sites. At a briefing in the Philippines ...

Apptivo offers a comprehensive suite of tools for contact management, lead tracking, opportunity management, and sales ...

Our experts have assembled the ultimate SMB toolkit with our top tested picks for CRM, e-commerce, web hosting, and more, so you can focus on growing, not guessing. I’ve been writing and editing ...

Marketing, sales, and customer service teams require accurate, up-to-date information for effective interactions with leads and clients. However, updating records is challenging and time-consuming if ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

The sales CRM for Zendesk isn't great on its own, but when combined with the helpdesk software, it's quite formidable. In this review, we’ll cover everything from features and pricing to competitors ...

It is becoming increasingly difficult to function in the modern digital economy without some form of automated customer management. Not only has ecommerce turned even the smallest business into a ...

Kelly is a former Editor, SMB at Forbes Advisor, specializing in starting and marketing new ventures. Before joining the team, she was a Content Producer at Fit Small Business where she served as an ...

Siebel Systems Inc., the leader in the customer relationship management (CRM) software market, is finally shipping an upgrade that gives users of its suite full access from Web browsers. But Siebel ...

Fidelity Introduces Web-Based CRM and Financial Planning Offerings Through relationships with Oracle and Emerging Information Systems Inc. (EISI), Fidelity Investments will introduce customized and ...

Deal to buy the specialist in promoting sports and entertainment events will enable SAP users to aim event pitches at individual customers SAP plans to extend its CRM offering with the acquisition of ...