Crisis Text Line shared user data with a for-profit sister company that optimizes the customer service experience. Credit: iStock / Getty Images Plus Crisis Text Line has ended its controversial ...

Since its founding five years ago, Crisis Text Line has received more than 62 million messages from people experiencing intense psychological or emotional distress. They reach out for help and empathy ...

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Another week, another privacy horror show: Crisis Text Line, a nonprofit text message service for people experiencing serious mental health crises, has been using "anonymized" conversation data to ...