Do you play pool? I sure don’t. But I know enough about the game to use it as a metaphor for the hidden reasons we don’t do what we say we will. The object is to get balls into pockets using a big ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

I teach management skills at a university business school in Toronto. My students and I were looking at some common leadership challenges in teams, and one story really got us thinking. This is a ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

When Dr. Casey Means appeared before the Senate Health Committee last Wednesday, she offered a simple explanation of her approach to medicine. “Our nation is angry, exhausted, and hurting,” she said. ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

To the average American not employed as an industrial engineer or a member of a problem-solving team at some big business, the term “root causes” would have seemed obscure until a few weeks ago. But ...

The Hill is a nonpartisan publication reporting on the inner workings of government and the nexus of politics and business. With 2025 behind us, violent crime — especially murder — is likely down ...