Mercy, a massive health system based in St. Louis, has a special patient experience project coinciding with the opening of the Mercy Center for Performance Medicine and Specialty Care. The ...

Next phase patient experience focuses on clear communication and care coordination to improve satisfaction and outcomes in hospitals.

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

Sumayah Abed, M.D., assistant professor and practitioner at the Hoover Family Medicine clinic, Felicia Boyd, R.N., nurse manager at the Highlands Family Medicine clinic, and Annie Shedlarski, R.N., ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

At HIMSS 2023, we saw lots of technologies aimed at improving the patient experience on display. From digital whiteboards to products like Amazon’s Alexa and Echo for healthcare, there’s a range of ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...