Performance metrics are designed to improve results, but they often change employee behavior in unexpected ways. Learn how to ...

Panelists discuss how quality metrics should focus on keeping patients out of hospitals through core medical therapies, measuring all-cause hospitalizations and days spent at home in the community, ...

Performance on Medicare Star Ratings medication adherence measures is significantly tied to performance on the intermediate outcome and statin process measures. Objectives: To assess the interrelation ...

Innovative outcomes-based metrics for the emergency department boarding population will be needed to avert threats to patient safety that are inadvertently caused by the adoption of time-based quality ...

A massive quality industrial complex has led to hundreds of measures that are primarily process-focused rather than patient-outcome based. Over the past several decades, an appealing idea rapidly ...

Combining DevOps Research and Assessment (DORA) metrics with Process Behavior Charts (PBCs) allows engineering teams to distinguish normal process variation from real signals, turning delivery metrics ...

Cybersecurity leaders are urging organizations to move from tracking training completions toward measuring behavioral outcomes in security awareness programs. Reliance on metrics like phishing fail ...

Patient-reported outcome measures (PROMs) have become indispensable tools in the assessment and management of low back pain, providing direct insight into patients’ perceptions of pain intensity, ...