As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...

No matter how diligent a person is, they will, at some point, receive negative feedback in their career. Whether it’s an unsatisfied customer, an upset manager or a tense situation with a colleague, ...

Q: How do I give negative feedback? A: File this one under necessary but uncomfortable workplace conversations. It doesn’t matter if you are a new manager or have been a boss for decades, giving ...

Sooner or later, every business will have to deal with negative feedback from customers or partners. Whether justified or not, what matters the most is how an organization handles the negative ...

Praising good performance is easy, but what about those times when someone on your team needs a kick in the butt more than a pat on the back? In that case, you’ll need to give some negative ...

Struggling with negative feedback? Learn four simple techniques to stay grounded, listen deeply, and turn difficult ...

When you’re confident in your ability and actions, you’re more open to learning how you can improve. My colleague Stacey Finkelstein and I first discovered this in a study in which we asked our ...