Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

There’s a long list of ways adopting ITIL can improve a company’s IT support operations, but the first benefit Anand pointed to is a universal taxonomy. IT service management is awash in a lot of ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

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