Despite the IRS’ progress in its E-Help desk, customer service efficiency still needs improvement, the agency’s Office of the Inspector General said.

The Internal Revenue Service is asking tax professionals to refrain from directing their clients to call the IRS s e-help desk, saying that it is causing longer hold times on the phone line, which is ...

WASHINGTON – The IRS today warned all e-Services users to beware of a new phishing scam that tries to trick tax professionals into “signing” a new agreement.

Big problem emerges in IRS return-to-office mandate: Not enough desks Fearing a customer service meltdown in tax season, the IRS steps back its plan to bring employees back to the office.