Liveops Addresses the Global Empathy Gap with Modern Distributed Customer Service Solutions. San Francisco, CA — The traditional call center procurement model is causing a struc ...

AI technologies are in a period of transition, one that might stretch on for years as technology evolves and the more cautious industries gradually get on board. While this phased integration may be ...

A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

The contact center hasn't been known for blazing new trails, but signs of its evolution are visible today. When it comes to innovative workplace design, the customer service industry’s staple, the ...

Salesforce signed a $3.6B deal June 15 for Fin’s Apex AI pipeline, which the company claims resolves 76% of support tickets ...

Promotion of Deep Tayal to Senior Vice President of Customer Service highlights KNAPP’s commitment to proactive, data-driven support and long-term customer success across North America KNAPP NORTH ...

We’ve all had those calls with customer service where we hang up and go, “Well, that person didn’t care about my problem…like, at all.” And why would they? Customer service agents’ job is to answer ...

AUSTIN, TX / ACCESS Newswire / May 27, 2026 / ProScore today announced the launch of ProScore Advisory Services, a new support model designed to help contractors, developers, and project teams ...