Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. This article is more than 4 years old. Four years ago I spoke ...
AUSTIN, Texas--(BUSINESS WIRE)--Lifesize®, a global innovator of immersive enterprise communication solutions, today announced the launch of CxEngage Video, a new native video solution for cloud ...
Prophet Principal Analyst Brian Solis discusses emerging customer service challenges in this clip from his keynote at CRM evolution 2018. Brian Solis: The analyst part of me is always exploring the ...
Are holographic greeters the future of customer service? Multiple videos posted to YouTube show a holographic greeter inside a Lowe’s store near Charlotte. CorporalBruno, who uploaded the video, ...
A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...
The viral revenge song “United Breaks Guitars” turns ten. It was widely reported that within five days of Canadian musician Dave Carroll posting a video for a song called “United Breaks Guitars” on ...
Trends report, revealing that Contextual Intelligence* - the ability to combine AI, data, and human understanding in real ...
The bank topped narrowly beat kitchenware retailer Lakeland and Marks & Spencer’s traditional clothing and homewares arm to top the rankings n a poll carried out by consumer magazine Which?. The ...
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