Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research named Pega a Leader in The Forrester Wave TM: Customer Service Solutions, Q1 2026 (1).
A desire for greater efficiency is driving companies to implement AI across many different facets of business. But, as any leader knows, implementing a new technology and embracing it as part of the ...
Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...
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