12 call center best practices to deliver exceptional customer service

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.
TMCnet

RingCentral Expands AIR Pro to Deliver Agentic AI Capabilities Across Customer Engagement Portfolio

(NYSE: RNG) today announced the expansion of AIR Pro™ to deliver agentic AI capabilities across the RingCentral customer ...
T&D

How DTE Energy Is Using AI for High-Bill Calls and Building Customer Trust

Weather volatility leads to unpredictable energy bills, causing confusion and increased customer service calls. DTE's BillWise AI provides real-time alerts, forecasts, and explanations to help ...
CNBC

'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...