If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

As a small-business owner, you work hard to get new customers, and once they visit your website or walk in the door, you should do everything you can to make sure they stay a happy customer and return ...

Switching CRM requires identifying current problems, researching alternatives, data migration, team training and ...

Customer Relations is the process companies use to connect with their customers and build long-term relationships with them A customer relationship manager’s primary job is to develop and foster trust ...

From small local businesses to international conglomerates, the importance of managing customer relationships is something every business owner and manager knows. While small businesses might not be ...

Journal of Marketing Theory and Practice, Vol. 12, No. 2, The Business of Non-Profits (Spring, 2004), pp. 28-42 (15 pages) This paper is a case study of a non-profit organization, Plan Norway, which ...

AuraPortal, a global provider of Business Process Management, announced the introduction of the following modules in its Business Process Management Suite: Content Management (CMS/ECM), an online ...