When Marc Andre had trouble with his cable TV company, his expectations were "very low." He and his wife had moved to a new home and suddenly were cut off from their old Comcast account. In the past, ...

Cable TV operators are trying to treat their customers better. Consumers now can get a 30-day money-back guarantee from at least two major cable companies. Soon subscribers might set specific times ...

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...