Customer satisfaction with total loss auto insurance claims fell for a third straight year, while satisfaction improved for claims involving repairable ...

A third straight year of declining total loss satisfaction reveals a coverage gap many policyholders aren’t prepared for ...

A recent study by JD Power observed a correlation between auto insurance customer satisfaction and whether or not a total ...

TROY, Mich., October 28, 2025--(BUSINESS WIRE)--Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of ...

Auto insurance claims satisfaction declines as total losses rise, while faster repair times improve customer experiences, J.D ...

AAA Automobile Club of Southern California is best known for its roadside assistance, but it also sells auto insurance. If you already carry a AAA membership, getting insurance through the company can ...

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The share of auto insurance claims flagged as total losses reached 23.5% in the first half of the year, up slightly from a year earlier, a new report ...

Nearly half of auto liability and medical insurance claims resolved last year ended without a payment, as insurers tightened claims practices amid concerns about fraud, litigation and rising costs.

How satisfied are auto insurance customers in that moment of truth when they need to file a claim? According to the JD Power 2026 U.S. Auto Claims Satisfaction Study, SM released today, that depends ...