Caylent, a consulting firm that helps Amazon Web Services customers adopt AI, has acquired Pronetx, another consulting firm that focuses on selling Amazon’s AI-powered contact center software, called ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI ...

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

Companies revolutionizing MSPs and the IT channel with automation and agents include CRN 2026 AI 100 list makers ServiceNow, ...

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

AI-native software providers will challenge traditional SaaS. Rising AI infrastructure costs present a challenge. More native-AI vendors mean more choices for smaller businesses. Prepare to see more ...

What Is a Hotel Chatbot? A hotel chatbot is an AI-powered conversational software tool designed specifically for the h ...